This page provides concise answers about ordering and after-sales support.
Last updated: September 15, 2026
What is the delivery timeline?
Successful payment authorization is followed by 1–2 business days of processing in the usual case. Carrier transit is estimated at 4–6 business days after dispatch.
Which returns are accepted?
We accept defective and non-defective new items by mail and accept exchange requests made within 30 days after delivery. A non-defective product must be new and unused.
What does a return cost?
A free prepaid return label is included in the package, and no restocking fee is charged.
When will my refund be sent?
Following approval, we initiate the refund to the original payment method within 10 days. The bank may need more time to post it.
For assistance, visit our Contact Us page.